General
Kidney infection
Virtual visit

Kidney infection

Get expert care for your kidney infection by completing a brief questionnaire and consult with our medical team.

Licensed providers in all 50 states

Expert-guided, evidence-based treatments

Skip the trip to the doctor's office

Visit options

We'll check any insurance and show you your options before you book.

Video Visit

$25

Est. or $100 w/o insurance

Most insurance accepted

Board-certified

No hidden fees

Available nationwide

What to expect from a Kidney Infection visit

1

Share your health story

Answer a few questions about your goals and concerns. And, we'll gather your full health history from past providers.

2

Meet your clinician

Pick a time that works for you to speak with a licensed clinician. They'll review your health story beforehand, so your visit can be used to listen and dig deeper.

3

Get your care plan

Leave with clear next steps and a personalized care plan. If you need medication, labs, or to see a specialist, your clinician will take care of the details for you.

4

Own your health

Track your progress, schedule follow-ups, and adjust care as your needs evolve. Your care team and General AI is only a few taps away.

Virtual visit with clinician

Ongoing support, always available.

You’ll be supported by experienced clinicians who care for a wide range of health needs, from everyday concerns to more complex conditions.

Our clinicians track your progress over time and adjust your care as needed. If medication is prescribed, we’ll manage dosing and monitor for side effects. If lab testing is recommended, we review results and refine your plan accordingly. You’re never left to navigate care on your own.

All your care in one place. That’s the General Medicine difference.

We help you understand your options, connect you to the right clinicians, manage prescriptions, coordinate any needed evaluations, and keep an eye on your overall health along the way. It’s comprehensive care that looks at the full picture — your goals, your history, your lifestyle — and makes it simple to move forward with confidence.

Your care plan
Clinician

Reasons to book your kidney infection visit

A kidney infection that isn't treated promptly can become serious quickly. This visit confirms the diagnosis and gets the right antibiotic treatment started.

You have flank or back pain alongside urinary symptoms like burning or frequency

You have a fever, chills, or nausea alongside urinary symptoms

A bladder infection hasn't resolved after a course of antibiotics

You feel significantly worse than a typical UTI — more systemically unwell

You want to know whether oral treatment is appropriate or if you need IV antibiotics

You've had kidney infections before and want to understand why they keep happening

What our customers have to say

“I feel like I’m finally on the right path to improving my health with the right support now! It’s so refreshing and reassuring.”

Emerald

“My experience with General Medicine was amazing. The understanding and care that was taken to figure out what is exactly going on with me. I feel like a weight has been lifted off of me.”

Kaylee

“I couldn’t be happier with my experience with General Medicine! They are fast, responsive, kind and knowledgeable. It is much easier, more affordable and faster.”

Nika

Get the care you need, without the wait.

Frequently Asked Questions

How do I know if I have a kidney infection versus a bladder infection?

Bladder infections (cystitis) typically cause urgency, frequency, and burning with urination — without systemic symptoms. Kidney infection (pyelonephritis) additionally causes flank or back pain, fever, chills, and nausea or vomiting. These systemic features signal that infection has ascended to the upper urinary tract.

Do kidney infections always require hospitalization?

Not always. Uncomplicated pyelonephritis in otherwise healthy, non-pregnant adults who can tolerate oral fluids and medication can be managed with outpatient oral antibiotics and close follow-up. Hospitalization is indicated for severe illness, inability to take oral medications, pregnancy, structural abnormalities, or immunosuppression.

How long does it take to recover from a kidney infection?

Most patients begin feeling significantly better within 48–72 hours of starting antibiotics. A full 7–14 day antibiotic course is typically required. Fever and systemic symptoms should resolve within 48–72 hours — persistent or worsening symptoms after this window warrant re-evaluation.

Can a kidney infection cause permanent kidney damage?

Severe or recurrent pyelonephritis — particularly in the setting of obstruction, anatomical abnormalities, or significant delay in treatment — can cause renal scarring. Most uncomplicated kidney infections in otherwise healthy adults resolve without lasting kidney damage with appropriate treatment.

What side effects are associated with kidney infection treatments?

Fluoroquinolones (ciprofloxacin, levofloxacin) carry rare risks of tendon rupture and nerve damage — used when other options are less suitable. TMP-SMX is well tolerated but resistance varies by region. Cephalosporins are generally well tolerated. IV antibiotics for hospitalized patients carry standard infusion-related considerations. Kidney Infection visit What to expect from a Kidney Infection visit
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