Terms of service

We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Service user interface, in an email notification or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Service or changes made for legal reasons will be effective immediately. You should periodically visit this page to review the current Terms of Service so you are aware of any revisions. If you do not agree to abide by these or any future Terms of Service, you will not access, browse, or use (or continue to access, browse, or use) the Service. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.
DO NOT USE THE SERVICE FOR EMERGENCY OR LIFE-THREATENING MEDICAL MATTERS. IF YOU THINK YOU OR SOMEONE USING THE SERVICE MAY HAVE A MEDICAL EMERGENCY, CALL A DOCTOR OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THIS AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST NAV ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.

Your privacy

At Nav, we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein. All such terms are hereby incorporated by reference into these Terms of Service.

Additional terms

In addition, when using or receiving the Service, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time. All such terms are hereby incorporated by reference into these Terms of Service.

Services description:

The Service provides a web and mobile-based platform through which users can receive telehealth and other health, research or medical related products or services.

Location:

The Service is exclusively available to patients who are physically located in the following U.S. states: Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Mississippi, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, Wyoming. You hereby certify that you will only use the service when physically located in one of these supported states, and that your home address on file is accurate and in a supported state. You will cease use of the Service and inform us if your home address, or the location you are actively accessing the service from, is no longer in a supported state.

Telehealth services:

Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. Through the Service, you may be connected with physicians and healthcare providers affiliated with Emerald (“Emerald Medical Providers”) for consultation. In some cases, the Service may not be the most appropriate way for you to provide information to, communicate with or seek medical care and treatment from a healthcare provider. For example, certain medical conditions may require an in-person procedure or a healthcare provider other than an Emerald Medical Provider, or your Emerald Medical Provider may determine that your evaluation or treatment requires an in-person office visit or is otherwise not appropriately addressed through use of the Service. In such a case, you may receive notification stating that you will be unable to use the Service for the particular issue you submitted and providing additional information regarding next steps, which may include one or more referrals to healthcare providers not affiliated with Nav (“External Medical Providers”).

While the provision of health care services using telehealth may offer certain potential benefits, there are also potential risks associated with the use of telehealth. The telehealth services are not a substitute for in-person health care in all cases. In order to use the Service, you will be required to review and agree to a Telehealth Authorization regarding the use of telehealth services. By using the Services, you acknowledge the potential risks associated with telehealth services. These include but are not limited to the following: information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical or health care decision-making by Emerald Medical Providers; delays in evaluation or treatment could occur due to failures of electronic equipment; a lack of access to your medical records may result in adverse drug interactions or allergic reactions or other judgment errors; and, although the electronic systems used by Path incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information.

No Treatment Offered by Path; Medical Disclaimer: Path is not authorized to provide services requiring professional licensure, does not offer any medical treatment or perform any clinical health services, and does not provide any medical advice. Path only provides a technology platform for you to consult with Emerald Medical Providers and obtain access to additional information. You understand that by coordinating and consulting with Emerald Medical Providers through the Service, you are not entering into a provider-patient relationship with Path.

NO HEALTH CARE PROVIDER/PATIENT RELATIONSHIP IS CREATED BETWEEN PATH AND AN INDIVIDUAL WHEN AN INDIVIDUAL USES CERTAIN SERVICES THAT DO NOT REQUIRE THE ADVICE OR INTERVENTION OF A MEDICAL PROVIDER. A HEALTH CARE PROVIDER/PATIENT RELATIONSHIP MAY BE CREATED BETWEEN EMERALD AND AN INDIVIDUAL WHEN AN INDIVIDUAL USES THE SERVICES THAT REQUIRE THE ADVICE OR INTERVENTION OF AN EMERALD MEDICAL PROVIDER.
The Service is not intended or implied to be a substitute for professional medical diagnosis or treatment. You are encouraged to confirm any information or advice obtained from or through the Service with other sources, and review all information and advice regarding any medical condition or treatment with your primary care physician or other health care professional. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THE SERVICE.

External medical providers and third party services:

As part of the Service, you may be provided with referrals to External Medical Providers, or we may assist in scheduling appointments for you with External Medical Providers. We do not control or influence the practice of medicine by any External Medical Providers, each of whom is solely responsible for the medical care and treatment they provide to you and any decisions they make regarding your qualification for any treatment. Nav makes no representations or warranties about the suitability, reliability, timeliness, or accuracy of the medical care, decisions and treatment made or provided by any External Medical Providers.

Health related content:

While Nav provides certain health care services, some health-related information, data, software, photographs, graphics, videos, text, images, typefaces, sounds and other material included in the Service Content (as defined below) or otherwise available on or via the Service describes general principles of health care that should not be construed as specific instructions for individual patients. It is for reference only and should not be used to determine treatment for specific medical conditions—only a health care provider can do that. You understand and agree that in no event will Nav be liable for any decision made or action taken in reliance on such general information and materials, and reliance thereon is solely at your own risk.

Your registration obligations:

You may be required to register with Nav on the Site in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Such registration data and certain other information about you are governed by our Privacy Policy. Nav is not liable for any loss or damage arising from your failure to comply with these obligations.

User account, password and security:

When creating your account, you represent and warrant that you will provide accurate and complete information. You are expected to use “strong” passwords (passwords that use a combination of upper and lowercase letters, numbers and symbols) with your account. You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account, even if due to misuse or any unauthorized access. You must exercise caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You understand and agree that your account is personal to you and you agree not to provide any other person with access to the Service using your username, password, or other security information. You also agree to ensure that you logout from your account at the end of each session. You agree to immediately notify Nav of any unauthorized use of your password or account or any other breach of security. Nav will not be liable for any loss or damage arising from your failure to comply with this Section.

Cancellation and no-show policy:

Our cancellation policy is designed to be flexible while respecting our clinicians' time. You can reschedule your appointment at any time without any charge. If you cancel more than 24 hours before the scheduled appointment, no fee will be incurred. However, if you cancel less than 24 hours before your appointment with our care team or do not show up for your scheduled video visit, a $25 fee will be charged. Medicaid patients will not be charged any cancellation fees at any time.

To cancel or reschedule an appointment, please sign in to your account to view your visit details. We will process your request and inform you of any applicable fees. We reserve the right to charge any applicable cancellation fees to the payment method on file.

Deleting your account:

You may delete your account at any time by sending an email with the request in the subject line to support@navhealth.co. Note that doing so will delete all your data and information stored on the Service or shared via the Service, and we will bear no responsibility for such loss of data or information; provided that we may retain any information or data as permitted under these Terms of Service and subject to our rights under the Privacy Policy, or as may be necessary or advisable in order to comply with any applicable law, rule, statue, order or regulation (collectively, “Law”). All fees that may have been incurred prior to de-registration will be due and owing, until paid in full, such account deletion notwithstanding.

Modifications to service:

Nav reserves the right to suspend, limit, condition modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Nav will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

General practices regarding use and storage:

You acknowledge that Nav may establish general practices and limits concerning use of the Service, including without limitation the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Nav’s servers on your behalf. To the extent Nav is storing or processing information or data that is defined under the Health Insurance Portability and Accountability Act (“HIPAA”) as “Protected Health Information” (“PHI”), Nav will comply with the applicable privacy and security requirements set forth under HIPAA, and as further discussed in the Privacy Policy. You acknowledge that Nav reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Nav reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice. You further acknowledge that in the event Nav terminates an inactive account, Nav may delete any data, including PHI, and we will bear no responsibility for such loss of data or information; provided that we may retain any information or data as permitted under these Terms of Service and subject to our rights under the Privacy Policy, or as may be necessary or advisable in order to comply with any Law.