Here to help

General Medicine makes it easy to access the care you need, when you need it. We offer 24/7 access to medical support, personalized treatment plans, and care coordination — including prescriptions, referrals, and follow-ups. Whether you need help with everyday health concerns or ongoing conditions, we make it simple to get high-quality care, when and where you need it.

It’s simple. Sign up to start a visit with a trusted clinician, or text us first for guidance. We’ll walk you through a brief intake, match you with the right provider, and support you from your first visit to your final follow-up.

Our support team is available Monday–Friday, 9AM-9PM ET, but visits are often available after hours or on weekends, depending on clinician availability. You’ll see current availability listed on the information page for each service when you get started.

You can access care from anywhere in the U.S. as we have clinicians licensed in all 50 U.S. states, including DC.

We care for a wide range of needs — from everyday issues to complex conditions. That includes colds, UTIs, and rashes, but also chronic conditions, preventive health concerns, and specialist care. No issue is too small, and no case is too complex. If in-person care or a specialist referral is the right next step, we’ll help you get on the right track.

Yes, we help manage chronic conditions like asthma, diabetes, and high blood pressure with personalized care plans, proactive support, and easy-to-access follow-up.

We can often help with first-line treatment for mental health concerns, such as evaluating symptoms or starting medication when appropriate. For therapy or more complex mental health needs, we’ll guide you to trusted providers who can offer ongoing, specialized support. Our team is here to help you navigate the best next steps.

Yes. If your treatment plan includes medication, we’ll send the prescription to your preferred pharmacy for quick pickup.

Absolutely. We’ll connect you with trusted specialists, schedule diagnostic testing, and coordinate procedures if needed — all with a clear plan and no extra legwork on your end.

Yes. If your visit requires a note for work, school, or travel, just let us know during your visit and we’ll take care of it.

You’ll connect with experienced, licensed doctors, nurse practitioners, and clinicians from our trusted care team. They’re here to listen, provide expert guidance, and support you with compassion.

Our clinicians work across the U.S. and are licensed in the states they serve. All are trained in our approach to thoughtful, people-first care.

We can’t guarantee that you’ll see the same provider for every visit. Assignments are based on availability and scheduling, but your full care history stays with us — so any clinician you meet will be informed, aligned, and ready to support you. If you have a preference, feel free to reach out. We’ll do our best to help when we can.

General Medicine works with our own providers and with healthcare partners to make sure you get the best care for every situation.

For many cases, including complex needs, you’ll speak directly with one of our doctors supported by a network of specialists. For routine telemedicine visits, we partner with established providers like SteadyMD to deliver fast, quality care. In other instances we use MedicineOS to identify and schedule care, labs, or imaging with providers in your community.

Our role is always to help you choose and access the best option for your specific needs.

No, you can use our service with or without insurance. We offer clear pricing and flexible payment options to keep care accessible.

There’s no membership fee — you only pay for the care you need, when you need it. Pricing varies based on your insurance and the services you use, but you’ll always see your costs upfront. No hidden fees, no surprise bills.

We accept most major insurance plans. You can check your coverage during intake or reach out to our team if you’d like help understanding your options.

Yes, you can use HSA/FSA funds for eligible services, including visits and labs.

We’ll send it directly to your preferred pharmacy. You’ll get a notification as soon as it’s sent.

No problem — just let us know, and we’ll resend the prescription to the pharmacy that works best for you.

Yes, we’ll review your health history and treatment plan to ensure the refill is safe and appropriate. If approved, we’ll send it to your pharmacy right away.

No, our clinicians do not prescribe controlled substances via virtual visits, but we’ll guide you to the appropriate care if you need support.

We’ll help you schedule it. Whether you need lab work, imaging, or a local specialist, we coordinate everything so you don’t have to.

Yes, if your care plan includes follow-ups, we’ll schedule them, check in regularly, and make sure nothing falls through the cracks.

We’re here to help. Just email us at help@generalmedicine.co , or sign up to send us a message and a member of our care team will respond promptly. Whether it’s billing, scheduling, or something in between — we’ve got you.

We’re built for people — not paperwork. From 24/7 care and personalized treatment plans to clear prices and compassionate clinicians, we’re raising your standard of care every step of the way.