Jump to
Questions? We can help.
Whether you already have a prescription or are looking to try something new, our clinical team can answer any questions you may have.
Can I renew my medication online without seeing a doctor in person?
Yes — a licensed clinician can review your renewal request remotely and, when it's clinically appropriate, renew most common medications through General Medicine's telehealth platform. General Medicine does not prescribe controlled medications, so anything in that category still needs an in-person path.
How fast can I get a refill?
Most refill requests are reviewed and confirmed the same day. You'll hear back from your care team directly once it's been reviewed.
What's the difference between a "refill" and a "renewal"?
A refill is ordering more of a medication you already have active refills remaining for; a renewal is requesting a new prescription after those refills have run out. Refills can usually be ordered directly. A renewal goes through a clinician review first, since it's a new prescribing decision, not a reorder.
Our editorial standards
At General Medicine, we cut through the clutter to make health care clearer, faster, and easier to navigate. Every article is grounded in evidence-based research and peer-reviewed journals, reviewed by medical professionals, and written in accessible language that helps you make health decisions with confidence. We’re committed to ensuring the quality and trustworthiness of our content and editorial process by providing information that is up-to-date, accurate, and actually useful. For more details on our editorial process, see here.
