General Medicine is a healthcare store that makes it easy to access the care you need. We offer medical support, personalized treatment plans, and care coordination — including prescriptions, referrals, labs, imaging and follow-ups. Whether you need help with everyday health concerns or ongoing conditions, we make it simple to get high-quality care, when and where you need it.

Sign up on our website to start a specific visit with a trusted clinician, or text us first for guidance. We'll walk you through a brief intake, match you with the right provider, and support you from your first visit to your final follow-up.

Our support team is available Monday–Friday, 9 a.m.–9 p.m. ET, but visits are often available after hours or on weekends, depending on clinician availability. You'll see current availability listed on the information page for each service when you get started.

You can access care from anywhere in the U.S. as we have clinicians licensed in all 50 U.S. states, including DC.

General Medicine provides care for adults age 18 and older.

Our clinicians work across the U.S. and are licensed in the states they serve.

We can provide access to next steps for most non-emergency healthcare needs, from everyday issues to complex conditions. That includes everyday needs like a UTI or rash, as well as chronic conditions, preventive health concerns, and specialist care. If in-person care or a specialist referral is the right next step, we'll help you book a visit with a provider that meets your needs.

Yes. We help manage chronic conditions like asthma, diabetes, and high blood pressure with personalized care plans, proactive support, and easy-to-access follow-up.

Yes. If your treatment plan includes medication, we'll send the prescription to your preferred pharmacy for pickup.

Yes. We'll connect you with trusted specialists, schedule diagnostic testing, and coordinate procedures if needed — all with a clear plan and no extra legwork on your end.

Yes. If your visit requires a note for work, school, or travel, just let us know during your visit and we'll take care of it.

No. At this time, we're not able to offer visits for minors under 18. If you're looking for pediatric care, we recommend reaching out to your child's primary care provider or a trusted pediatric telehealth service.

We can often help with first-line treatment for mental health concerns, such as evaluating symptoms or starting medication when appropriate. For therapy or more complex mental health needs, we'll guide you to trusted providers who can offer ongoing, specialized support. Our team is here to help you navigate the best next steps.

We'll help you schedule it. Whether you need lab work, imaging, or a local specialist, we coordinate everything so you don't have to.

Yes, if your care plan includes follow-ups, we'll schedule them, check in regularly, and make sure nothing falls through the cracks.

No, you can use our service with or without insurance. We offer clear pricing and flexible payment options to keep care accessible.

Pricing varies based on your insurance and the services you use, but you'll always see your costs upfront.

We accept most major insurance plans. You can check your coverage during intake or reach out to our team if you'd like help understanding your options.

Yes, you can use HSA/FSA funds for eligible services, including visits and labs.

We'll send it directly to your preferred pharmacy. You'll get a notification as soon as it's sent.

Yes, we'll review your health history and treatment plan to ensure the refill is safe and appropriate. If approved, we'll send it to your pharmacy right away.

No, our clinicians do not prescribe controlled substances via virtual visits, but we'll guide you to the appropriate care if you need support.

Your recommendations are based on the health history we gather, with your approval, and any information you've shared in your chat. Our system uses current clinical standards from trusted organizations such as the U.S. Preventive Services Task Force, Centers for Disease Control and Prevention, World Health Organization, and American Cancer Society.

Only authorized clinicians and technical staff can access your information, which is protected under strict privacy and security standards, including HIPAA. Your data are used solely to support your care and are never sold.

We update General AI on an ongoing basis to improve the customer experience, reflect new medical guidelines, emerging research, and feedback from our clinicians.

All medical decisions, such as prescription and lab orders, medical consults, diagnostics, and specialist referrals, are made by a licensed clinician through General Medicine or another provider. AI is used to help customers prepare before and between visits. It does not replace a physician and is trained not to offer diagnosis, medical advice, or otherwise attempt to provider medical care.

With your consent, we securely gather your health history through U.S. health information exchanges for the purpose of medical treatment.

For new customers, your clinician reviews your plan to start your asynchronous consult within 24-48 hours after you finish chatting with General AI; for returning customers, your doctor reviews and updates your plan as part of your next visit.

We're here to help. Just email us at help@generalmedicine.co, or sign up to send us a message and a member of our care team will respond promptly. Whether it's billing, scheduling, or something in between — we've got you.

Please email privacy@generalmedicine.co and we will assist you.