Cancellation Policy
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We understand that plans change. To respect our clinicians' time and ensure availability for all patients, we ask for at least 24 hours notice if you need to cancel or reschedule.
Does this apply to me? This policy applies to patients with private insurance or who pay out of pocket. Patients covered by Medicare, Medicaid, VA, Tricare, or other government-sponsored plans are not subject to cancellation fees.
Cancellations and no-shows Appointments cancelled less than 24 hours before the scheduled start time, or missed without notice, are subject to a $25 fee. This fee is charged to the card on file.
Same-day bookings If you book an appointment less than 24 hours before the scheduled start time, the same policy applies — cancellations and no-shows are subject to a $25 fee.
Rescheduling You can reschedule at any time at no charge.
Fee collection If a fee applies, it will appear as a separate $25 charge to the same payment method used for the visit. Any visit fees will be refunded automatically and reflect in your bank account in 5-10 business days (varies by bank).
Refunds Cancellation fees can be reviewed by our team in extenuating circumstances. To request a review, text us at 98528.